Technical Service Representative at Princeton

TECHNICAL SERVICE REPRESENTATIVE

Summary

Help technicians and customers troubleshoot and repair our full range of appliances, including dishwashers, washing machines and ovens over the phone. Maintain a high level of customer service to dealers, sales reps, field technical and retail customers.

Essential Functions

• Answer a middle to high volume of inbound phone calls (50 -60 per day) from consumers, sales personnel and technicians
• Troubleshoot and diagnose the repair of Miele appliances using schematics, wiring diagrams and assorted tools over the phone
• Schedule and facilitate service calls from customers. This includes screening the call, logging the information into the computer system, sending any required parts, and contacting a service company
• Provide installation and technical support for customers and service companies
• Develop and maintain the highest level of customer satisfaction and customer relations
• Handle other calls associated with our business, i.e. parts availability, parts pricing, and parts ordering
• Help Technicians and Service Manager by gathering information they require to perform their duties
• Research and answer any technical questions Regional Sales Representatives may have.
• Instruct customers in the use and care of Miele appliances
• Resolve escalated customer complaints without the need for supervisor intervention

Requirements

• High school diploma or general education degree (GED)
• 18 months related experience
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office (Excel)
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
• Ability to apply concepts of basic math
• A working knowledge of computer software
• Excellent customer service and communication skills
• Ability to manage difficult customer situations
• Ability to multi-task
• Some prior call center experience preferred

Interested candidates that possess dedication, the skills to exceed our customers expectations as detailed herein and the drive to join a growing appliance brand are encouraged to apply online at www.mieleusa.com .

ABOUT MIELE

There are only a few brands in the world that have sustained their vision, traditions and high-quality standard for more than a century. Fewer still that can claim consistent family ownership and international brand name integrity. And only one that is recognized for creating the worlds most innovative appliances. Founded in Germany in 1899 with a single promise of Immer Besser, a phrase meaning Forever Better, Miele has dynamically grown to become the worlds largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in nearly 100 countries and annual turnover of USD$3.62bn (2009/10).

As a premium appliance brand represented on all continents, Miele is steadfastly committed to the highest quality, performance and environmental standards. The companys innovative heritage, state-of-the-art design and engineering aesthetic have inspired comparison to other powerhouse German brands synonymous with innovation: Mercedes-Benz and BMW.

Mieles range of exceptional consumer appliances includes: vacuum cleaners; laundry systems; rotary irons; dishwashers; built-in convection, speed, steam and combi-steam ovens; cooktops; ventilation hoods; refrigeration; wine storage and coffee systems. Additionally, Miele Professional (the commercial product division) offers dishwashers, washing machines, tumble dryers and rotary irons for commercial use as well as washer-disinfectors for medical, dental and laboratory applications.

To research further, we invite you to visit mieleusa.com for complete and detailed product information or miele-sustainability.com for our public communication regarding Mieles commitment to our environment and its employees.

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V


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Country: USA, State: New Jersey, City: Princeton, Company: Miele.