Defined Contribution Delivery Specialist (Entry to 5 years experience. Great for new grads in Economics, Business Management, Ma at Bridgewater

Job Description

Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit www.aonhewitt.com.

The Delivery Specialist (DS) is an entry level role that contributes to the delivery of requested service levels and key performance indicators in their domain area (defined contribution/401k). The DS assumes responsibility for his/her own processes and identifies trends that require adjustments in work approach.

Responsibility Areas

• Completes daily execution/processing for aligned domain working with third-party providers (both internal partners and client partners) to ensure seamless process delivery.


• Support Service Level (SLAs and RSLs) and Key Performance Indicator (KPI) adherence by ensuring timely quality delivery of own work.


• Completes peer review audits of manual work.


• Follow Standard Operating Procedures (SOPs)/processes and maintains own SOP documentation including adherence to internal and external audit requirements for specific clients.


• Identify issues and resolve business as usual issues; escalate issues when required (e.g. service delivery or non-compliance issues).


• Properly research and document a system defect with guidance.


• Run pre-written queries if required.


• Support acceptance testing of ongoing processes as required (at live date and as changes are made).

Job Requirements

Formal Education & Certification

• Bachelors degree or equivalent work experience

Knowledge & Experience

• 1-2 years experience in business environment.
• Experience in defined contribution/401k benefits administration is a plus.
• Basic understanding of project management desired.
• Basic understanding of Six Sigma methodology desired.
• Basic understanding of Workflow Management and related reports desired.
• Basic understanding of regulatory and legislative guidelines desired.
• Ability to quality check work of others and provide coaching to more junior colleagues.

Expectations In addition to position qualifications, all employees are expected to contribute to the following Aon Leadership Model dimensions:

• Deliver Distinctive Client Value
• Develop Unmatched Teams
• Build Differentiated Capability Through Innovation
• Deliver Business Results with Excellence
• Live our Values

All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitts employment policies. You will be notified during the hiring process which checks are required by the position.

Aon Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V

Country: USA, State: New Jersey, City: Bridgewater, Company: Aon.