Customer Care Representative at Wayne

Job Description

GAF, founded in 1886, is a $3 billion company with 3,200 employees and is a leader in the building materials industry. As Americas largest roofing manufacturer, GAF has built a strong and solid product and customer franchise driven by continuous product innovation and through finding ways to better serve and connect with its customers. The company also has other offerings in high quality products including ductwork, and specialty fabrics. GAF has sustained a strong financial and operating performance over the past several years, driven from its leading capabilities, strong culture, and a business that is only partly dependent on economic cycles in the construction industry.

Labeled the best in quality and most-recommended by our customers, GAF believes that employees remain our greatest strength and best competitive advantage. Build your future as we build the American dream one roof at a time.

We are looking for an experienced Customer Care Representative for our Wayne, New Jersey office.

Specific responsibilities include, but are not limited to:
Provide customer service to our customers in a call center environment
Provide customer service to external GAF customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries
Provide proactive service to customers by educating them regarding products and alternative choices as well as assisting Sales in proactive outgoing service calls to customers

Job Requirements

A Bachelors Degree isrequired with at leasttwo years of related customer service experience in a call center environment.Excellent communication and computer skills are also required.

We offer a competitive salary and benefits package including 401(k), medical, dental, vision, prescription drug, tuition reimbursement, and a vacation package. At GAF, we believe our employees are our greatest resource.

GAF is proud to be an Equal Opportunity Employer, committed to workplace diversity. M/F/D/V.
No search firms please.

Country: USA, State: New Jersey, City: Wayne, Company: GAF Materials Corporation.