Aftermarket - Technical Engineer at Mountainside

Job Description

De Dietrich Process Systems, Inc. (www.ddpsinc.com) is a supplier of engineered systems, equipment, and services for the fine chemical and pharmaceutical industries.  Worldwide, more than 1,500 employees and 15 subsidiaries form the DDPS network.  U.S. Corporate Headquarters is located in Mountainside, New Jersey with production, design, and fabrication facilities in Corpus Christi, Texas and Charlotte, North Carolina.  DDPS, Inc. also has a network of sales and service representatives throughout North America. 

DDPS currently has an opening in Mountainside, New Jersey for an 

 AFTERMARKET - TECHNICAL ENGINEER

POSITION PURPOSE AND OBJECTIVES:

 Provide technical sales and solutions needed by the customer.  Provide technical support to external and internal customers. Maintain awareness of markets, competitor activities; recognizes trends that develop, makes appropriate recommendations as required. Provide standard customer support functions.

 

ESSENTIAL JOB FUNCTIONS:

 1.  Provide timely commercial and technical responses to customer inquiries.

 

 2.  Enter and update quotations and other customer information in CRM system.

 

 3.  Enter orders into company ERP system and monitor backlogs.

 

  4.  Provide support and information as required to other areas of the company to ensure customer orders are shipped on time and meet customer requirements.

 

  5.  Assist with coordinating field service requests to maintain customer satisfaction with DDPS.

 

  6.  Working with other sales and service personnel to solve problems for customers.

 
  7.  Perform other related duties as assigned by supervisor.

 

Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

 

  Customer-focused, proactive mindset with EXCELLENT MULTI-TASKING SKILLS AND a bias toward meeting or exceeding commitments and deadlines.  ABILITY TO READ AND INTERPRET 2-D AND 3-D CAD DRAWINGS AND TECHNICAL MANUALS. Knowledge of company’s products and how they are used.  Ability to answer technical questions and/or resolve technical problems.  EXCEPTIONAL written and verbal communication skills A MUST.  Good interpersonal skills.  Proficient in the use of Microsoft Office, ERP systems and web-based software. 

SUPERVISORY RESPONSIBILITY:

 

  None

 

 

WORKING CONDITIONS:

 

  Employee will work in a well-ventilated modern office with occasional trips to plant environments as necessary. 

 

 

MINIMUM QUALIFICATIONS:

 

  BSCHE or BSME degree with two (2) to five (5) years of experience.  BSCHE candidates must possess a strong mechanical/equipment aptitude.  BSME candidates must possess a strong chemical aptitude.  Experience working in a technical business environment.  Knowledge of company’s products and customers a plus. 

 

 

SUCCESS FACTORS:

 

  Technical aptitude with desire to acquire thorough knowledge of the company’s products and how they are used.  Independent self-starter with a utilitarian "just get it done" approach. Detailed, organized individual with ability to multi-task.  Exceptional interpersonal and communication skills. 

 

 

 

 

 

 

 

 

NOTE:

 

Requirements stated herein are minimum levels of knowledge, skills and/or abilities to qualify for this position.  The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. Some requirements, however, may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves and others.

 

THIS DOCUMENT DOES NOT CREATE AN EMPLOYEE CONTRACT, IMPLIED OR OTHERWISE. WE MAINTAIN AN “AT WILL" EMPLOYMENT.

Country: USA, State: New Jersey, City: Mountainside, Company: De Dietrich Process Systems, Inc..