System Engineer at Mount Holly

Job Description

System Engineer

Scientific Search client has an immediate need for a System Engineer. This is a full time direct hire position with a dynamic organization, located in the Mt. Holly, NJ area, which includes benefits, 401K & a company car.

This position is responsible for maintaining the design and integrity of customer’s software systems, along with coordinating complex projects.

Essential Duties and Responsibilities:

• It support relating to technical issues involving Microsoft’s core business applications, as well as virtual enviroments built on Citrix, Microsoft, and VMware.
• Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• Implement and support disaster recovery solutions.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security as well as mobility solution implementation and support: VPN, Terminal Services, and Citrix.
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

 

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction by guiding our customers’ technology direction.
• Ability to work in a team and communicate effectively with both sales and services.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the service catalog and how it relates to their business strategy and goals.
• Develop in-depth knowledge of the services catalog and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise as it occurs.
• Work through project tickets and phases in ConnectWise as assigned by Project Manager.
• Enter all work as service or project tickets into ConnectWise.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry. 

Job Requirements

Knowledge Skills and/or Abilities Required:

• Profession IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, FortNet, Cisco CCNA, or VMware VCP.
• Interpersonal Skills: such as telephone skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services LabTech and ConnectWise Experience is a plus.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment. 

Country: USA, State: New Jersey, City: Mount Holly, Company: Scientific Search.