Benefits Service Delivery Manager at Cherry Hill

Job Description

Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.Job Responsibilities Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities). Manages the client relationship ensuring customer satisfaction. Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit. Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel. Typically utilizes management skills more than technical skills. These management positions require strong technical, communication and management skills and extensive experience in managing the operations of a business.Additional Responsibilities Lead service delivery for a large Health & Welfare and HR client. Managing or directing staff assigned. Interact regularly with clients on escalations and project work. Act as the subject matter expert on Health & Welfare Administration practices. Analyze, plan and implement process improvement (such as Six Sigma initiative) needs. Drive new revenue opportunities by Designing and Implementing Health & Welfare, Pension, and HR administration solutions to meet client needs. Prioritizing and coordinating multiple work efforts within a single team. Managing both direct staff and key matrix relationships within a shared or leveraged service environment. Project Management of large initiatives (Annual Enrollments, Beneficiary Solicitation, Dependent Audit, etc).Essential Knowledge/Skills Health and Welfare and HR administration experience required. Consulting experience, helpful Strong HW plan knowledge, minimum 7 years. 10 years preferred Strong technical aptitude Required - MS Excel, MS Word, MS PowerPoint, Internet Preferred - MS Project, SQL Strong verbal and written communications skills to interact with the client directlyEducationBachelors degree or above, preferred

Job Requirements

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail toaccommodations@ xerox.com.
Country: USA, State: New Jersey, City: Cherry Hill, Company: Xerox Services.