HELOC Line Modification Representative I at Mount Laurel

Job Description

Handle a high volume of inbound and outbound phone calls for line increase processing. Candidate is responsible for calculating pre-approval, reviewing income analysis including self-employed borrowers, credit review, and product placement of conforming loans for proper compliance with product and investor parameters.

Employees are required to successfully complete annual mandatory training requirements and department specific training, as defined by management.

Responsibilities include:
Translating underwriting guidelines with line increase application.
Verification of all necessary documentation needed to process the increase request.
Manage a portfolio of 60 to 80 loans per month while properly documenting each account throughout the process.
Work closely with mortgage underwriters and investors to ensure turnaround service guarantees and condition requirements.

Job Requirements

A Bachelors degree preferred, High School diploma or equivalent required.
Previous underwriting or mortgage loan processing experience preferred.
One year experience dealing with a high volume of inbound calls with 2 years customer service experience.
Must be able to operate in a WINDOWS environment.
Candidate must possess strong communication skills.
Preferred candidates will have a working knowledge of CPI/Fidelity, Microsoft Word and Excel.


Country: USA, State: New Jersey, City: Mount Laurel, Company: PHH Corporation.