Senior Corporate Travel Consultant at Montvale

Job Description

*TURBO SABRE GDS EXPERIENCE REQUIRED*

Job Summary:
Fulfills Corporate Travel Customers travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel. Provides customer service through the communication of travel related information.

Essential Duties and Responsibilities Include:
- Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.
- Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.
- Conforms to client travel standards and policies.
- Promotes the acceptance of fares, rates, and suppliers that match the clients travel program policies and negotiated contracts. Applies discount programs appropriately.
- Moves market share for BCD Travel preferred suppliers.
- Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
- Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
- Achieves individual and contractual service level goals related to telephone, quality, and productivity.
- Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
- Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
- Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
- Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
- Assume Lead Consultant role when required.
- Must be able to come to work promptly and regularly
- Must be able to take direction and work well with others
- Must be able to work under the stress of and meet deadlines
- Must be able to concentrate and perform accurately while meeting applicable productivity measures
- Must be able to change productively and to handle other tasks as assigned
- Work independently in the absence of supervision
- Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.

Qualifications:
- Minimum of four (4) + years current, active Travel Consultant experience.
- Strong domestic knowledge and basic international knowledge.
- Above average productivity level (subject to management assessment for off-the-phone projects).
- Achieve established office goals for measurable accuracy.
- Demonstrated professional customer service skills.
- Proficiencywith TURBO SabreGDS.
- Demonstrated internet research skills for customer information.
- Ability to work nights and weekends when needed or scheduled.

IND123

Job Requirements

 
Country: USA, State: New Jersey, City: Montvale, Company: BCD Travel.