Guest Services Associate Japanese Language at Asbury Park

Job Description

 

 

Live and work on the seas with Norwegian Cruise Line-Pride of America.

We would like to invite you to one of our upcoming Employment Interview & Information Presentations. Join us to embark on a lifestyle changing career.

 

  December 10th, 2013  

 

New York Marriott Eastside

 

525 Lexington Avenue at 49th Street

 

New York, NY  10017

 

The Presentations will begin at: 10am OR 3pm
Interviews will immediately follow.

We are currently searching for Guest Services Associate based onboard our ship on the seas of Hawaii.

 

POSITION SUMMARY

Assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages so as to give them a full, first class cruise experience.

In order to consistently exceed guest expectations and provide the highest levels of product and services. Reports to Guest Service Assistant Manager on a daily basis.

 

ESSENTIAL FUNCTIONS

Front Desk Guest Services Associate onboard a cruise ship- English & Japanese speaking

Front desk guest services on a cruise ship – English – Japanese Speakers

Some essential functions of the Guest Services position include, but are not limited to:

 

BASIC PURPOSE

 

• Assists all guests at the Guest Services Desk, but concentrates specifically on Japanese-speaking groups and individual guests with their special needs and requirements in their native language so as to give them a full, first class cruise experience.
  
  
• Must have the ability to effectively read, speak, write and accurately translate English-Japanese / Japanese-English

.

• Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements.
  
  
• Contacts Group Leaders of Japanese-speaking guests to assist the Group Services Coordinator in organizing group events.
  *Contacts Japanese-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.
  
  
• Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.
  
  
• Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections
  Meets and greets guests accordingly.
  
  
• Assists with related collateral for all Japanese/English-speaking guests and ensures necessary items are properly translated and placed in the correct staterooms.
  Assists with personalized collateral for suites in coordination with the Concierge such as welcome letter, stationary, invitations etc.
  
  

 

Job Requirements

Consider the following requirements carefully before attending our Employment Information Sessions and/or applying to this opportunity!

• You must have a minimum of 1 year current/recent/relevant experience to any of the positions listed in our description above.
• You must have a minimum of a high school diploma or GED

 

EMPLOYMENT CONDITIONS:
Only Green card holders or US Citizens can be considered for these positions.

Any employment offer for NCL America is contingent on the ability of the applicant, candidate and/or new hire to successfully apply for and obtain a United States Coast Guard Merchant Mariner Credential (MMC) prior to ship assignment start date. The application process with the Coast Guard will require disclosure of previous employment, drug testing and medical, criminal and court records to include DUIs, sealed records, and suspended licenses.

 

IMPORTANT REQUIREMENT FOR ALL APPLICANTS:

You must be legally authorized to work in the U.S. and qualify for a U.S. Coast Guard Merchant Mariner Credential (MMC). In order to qualify for an MMC you must:
Be at least 18 years of age
Be a US Citizen or Permanent Resident Alien
Pass Physical Exam/Drug Screen
Have a Reasonably Clear Background

Must be able to read, write and speak English fluently

Country: USA, State: New Jersey, City: Asbury Park, Company: Norwegian Cruise Line Pride of America.