SIU Manager - Fire and Theft at Bridgewater

Job Description

Esurance is seeking Managers for the Special Investigation Unit - Fire & Theft team!

As a Manager you will manage special investigation unit (SIU) team and conduct specialized investigation units for insurance fraud exposure. This role also provides subject matter expertise for assigned investigation.

Responsibilities:

• Conducts assigned investigations in accordance with SIU protocols and performance expectations.
• Works with claims staff on conducting suspicious claim investigations
• Manages the SIU database to insure timely assignments of referrals and accurate tracking of data to identify trends.
• Develops investigation programs to combat all identified areas of possible insurance fraud activities.
• Performs analytical and monthly quality reviews/audits per SIU policy and monthly reporting on results; Communicates fraud trends and patterns to stakeholders.
• Manages SIU outside vendors including private investigators and accident reconstruction experts.
• Keeps up to date on fraud trends to educate staff on detection and suspicious indicators.
• Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; Manages, coordinates, monitors and evaluates the activities of department staff directly
• Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.
• Possess specialized knowledge in fire and theft investigations

Job Requirements

Qualifications:

• Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.

• Demonstrated ability to manage relationships with both internal (SIU and claims management) and external customers (Vendors, law enforcement agencies, and industry experts).
• Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
• Excellent communication skills both oral and written with strong analytical skills.
• Excellent customer service and solid negotiation skills.
• Demonstrated knowledge with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs.
• Technically proficient in the area of insurance investigations especially with automobile related investigations
• Extensive knowledge in all areas of claims handling required.
• Must be able to travel approximately 25%

Experience / Education:

• Bachelor’s degree in Business Administration, Criminal Justice, a related field, and/or equivalent education required.
• Certified Esurance Claims PBC Sr Investigator preferred.
• Five years of special investigation unit insurance and/or auto claims management experience required. Two years of supervisory/people management experience preferred.
• Prior auto insurance claims adjusting and/or investigation experiences preferred.

Country: USA, State: New Jersey, City: Bridgewater, Company: Esurance Inc..