Microsoft Sharepoint Developer at Shrewsbury

Job Description

Microsoft SharePoint Developer - Help Desk

 

Central Jersey Blood Center is seeking a full time, Help Desk Specialist, responsible for providing technical assistance and support related to computer systems, hardware, and software.

 

ESSENTIAL DUTIES AND FUNCTIONS 

• Provide technical assistance and support for incoming incidents and requests related to computer systems, software, hardware and peripherals remotely or in person.
• Identifies, researches and resolves technical problems related p computer systems and networks using available information resources.
• Respond to end user queries either in person, over the telephone or via email.
• Administer and manage Help Desk ticketing system and help desk tickets from creation to resolution.
• Develop training materials and plans to train users for new or updated changes within applications, software and/or hardware.
• Maintain inventory and documentation for the Information Technology department.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware, software and peripherals for end users.
• Resolve technical problems in a Windows 7 environment.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Perform additional duties and functions as assigned by Systems Administrator / IT Director.
• Complete additional projects as assigned by Systems Administrator/IT Director.

Job Requirements

• Experience required in a service desk, call center or other technical support role, preferably in professional services.
• Problem analysis and problem solving ability with a strong attention to detail.
• Able to communicate effectively over the phone or in person. English is required; other languages welcome.
• Strong verbal and written communication skills.
• Adept in managing multiple tasks and priorities.
• Strong problem solving and trouble shooting skills.
• Ability to interact with individuals at all organizational levels.
• Sufficient maturity in interpersonal development needed to contend with potential difficult situations and users.
• Able to work in a complex, fast paced environment.
• Strong working knowledge of Computers and Networking principles.
• Good Organization and time management skills.
• Capable of working independently and/or within a team environment with minimal supervision.
• Understanding of change control best practices.
• Desktop Support experience, Active Directory, Windows 7 and Microsoft Office software experience and troubleshooting skills preferred.
• Microsoft Active Directory knowledge required, to include but not limited to basic user maintenance.
• Microsoft server 2003, 2008 and 2012 experience preferred.
• Skilled with Microsoft Remote Desktop and Terminal services.
• Experienced in VPN technologies.

 

CERTIFICATES, LICENSES, REGISTRATION

• Drivers License in good standing
• Help Desk Institute (HDI) certification required within six months of hire date.
• ITIL Foundations certification desired.
• MCP, or PC A+, Network +, Security + desired.
  
  No phone calls, please

Country: USA, State: New Jersey, City: Shrewsbury, Company: Central Jersey Blood Center.