ARI - Client Administration Supervisor at Mount Laurel

Job Description

Client Administration Supervisor

ARI (Automotive Resources International), a billion-dollar fleet leasing and management company, headquartered in Mt. Laurel, NJ has an outstanding opportunity for a highly motivated strategic individual to monitor all functions associated with the Client Relations Customer service Center. This includes ensuring all clients enrolled in the Fleet Administration program receive quality support in a professional and timely manner as well as supervision, training and development of all personnel.

A qualified candidate will develop schedules and tracks daily call activity to ensure optimal response time while monitoring the quality of the representatives calls and takes action to improve call quality to ensure client satisfaction. Oversee the departments call management system. Make recommendations and implement process improvements to increase efficiency. Interacts with other departments and sales offices to resolve customer issues and respond to customer requests. Run daily and monthly reports to track departments productivity, and creates, manage, and distributes customer surveys.

The position requires a Bachelors degree with customer service experience in a retail or wholesale environment. A thorough understanding of the fleet management industry is a definite plus. A candidate must be detailed oriented and able to effectively communicate, verbally and in writing, to all levels of staff, management and clients. Must be detail oriented and have the ability to manage multiple priorities. A thorough knowledge of Microsoft Office applications is required. Must have the ability to conduct productive meetings and presentations as required and must be willing to attend client meetings as needed.

2,400 employees strong, with revenues exceeding $1.2 billion and offices throughout the U.S., Canada, Mexico, Puerto Rico and Europe, ARI offers growth opportunities that precious few companies can match. Benefits include competitive pay and bonus, health, dental, and life insurance, tuition reimbursement, 401(k), pension and much more.

• Develops schedules and tracks daily call activity to ensure optimal response time.
• Monitors quality of representatives calls and takes action to improve call quality.
• Trains, develops and motivates staff and manages their workload.
• Manages the departments call management system.
• Recommends and implements process improvements to increase efficiency.
• Interacts with other departments and sales offices to resolve customer issues and respond to customer requests.
• Oversees all functions of the FA/CA group.
• Runs daily and monthly reports to track departments productivity.
• Creates, manages and distributes customer surveys

• Customer service experience in a retail or wholesale environment, ideally in automotive related industry.
• Must be detailed oriented and be proactive with anticipating potential issues.
• Must be able to effectively communicate, verbally and in writing, to all levels of staff, management and clients.
• A thorough understanding of the fleet management industry is a definite plus.
• Must be detail oriented and have the ability to manage multiple priorities.
• Must have a thorough knowledge of Microsoft Office applications.
• Have the ability to conduct productive meetings and presentations as required.
• Must be willing to attend client meetings as needed.
• A 4 year bachelors degree is a requirement.

Job Requirements

 
Country: USA, State: New Jersey, City: Mount Laurel, Company: ARI.