Customer Service Support (Sr) - Burlington, NJ - Instrument & Valve Services at Burlington

Job Description

Job Description

INSTRUMENT AND VALVE SERVICES

Position Description

POSITION: Manufacturing Customer Service Associate

Job Summary and Functions:

This person will be responsible for interfacing with industrial manufacturing customers, suppliers, sales representatives, and other employees in functional areas such as finance and production. Duties include job quotation, order entry, purchasing, status monitoring, and trouble shooting. This person will also be responsible for customer satisfaction, profit margins, and on-time delivery.

Major Areas of Accountability:

• Solicit information from sales channels on repairs
• MSDS
• Onsite Information
• Repair Requirements
• Prepare Quotations for sales channels
• Source Parts & Assembly from shop, factory and vendors
• Expedite & schedule shop, vendors and factory
• Arranging special transportation requirements
• Enter orders in Business Systems
• Issue Purchase Order, Work Order and prints
• Assure best price for required delivery
• Export documentation
• Update serial cards
• Assist sales channels, Customers and Technicians on fit for use questions
• Find alternatives to meet customer price & delivery (material and equipment substitutions)
• Negotiating delivery prior to order entry and advising sales channels/customer of delays
• Advise Management on human resources requirements, on time performance, and pricing/profitability
• Enter labor and invoicing as needed
• Train other customer service associates
• Other functions as assigned and necessary

Requirements
Minimum Qualifications:

• Prior customer service experience in a manufacturing/industrial environment required
• Strong communication skills (verbal and written)
• Excellent time management proficiency
• BS degree or equivalent experience
• 1-2 years experience with process controls, preferred
• Inside technical sales aptitude
• Microsoft office expertise (Word, Excel, PowerPoint, Access)
• Ability to type a minimum of 35-40 words per minute
• Oracle experience a plus

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Job Requirement

Additional Company Information

Instrument and Valve Services (http://www.emersonprocess.com/ivs/), a business unit of Emerson Process Management, combines world-class services with innovative technologies to improve the availability and performance of production assets. Our knowledge of factory design, engineering, and specifications enables us to resolve problems quickly, maximizing customer uptime. Emersons global network of experienced instrument and valve professionals install, maintain, and repair field devices to the highest industry standards for reliability that leads to improved plant availability and performance.

Job Requirements

 
Country: USA, State: New Jersey, City: Burlington, Company: Emerson.