Helpdesk - Level 1 at Montvale

Job Description

Would you want to work for the one of the BIG 4 and work on the latest and the best technology available. This is an Entry Level Helpdesk Level 1 position for some one who just graduated with a Bachelors degree in IT or 1-4 years of relevant industry experience and wants to build an excellent foundation for career path. Helpdesk, Windows, Remedy, Tickets, Microsoft, Devices, Exchange.

Helpdesk Analyst will provide daily phone support for all end users within the Firm for all components of the IT infrastructure and Application Support. This will include guidance, assistance, coordination and follow-up on questions, problems on all system applications, hardware and software. 100% phone support required. Manage own daily individual performance measured by call capture, available time, speed of answer, and call resolution and customer support. 70% overall daily availability to answer calls is required. Ability to work in high stress, high call volume environment Record problem systems and status information through the use of Remedy. Helpdesk, Windows, Remedy, Tickets, Microsoft, Exchange.

Other responsibilites for Helpdesk Analyst include Troubleshoot workstation access, applications software and functional application support, using knowledge of network operating systems or notifying the appropriate support organization. Support the implementation and deployment of internal business systems and solutions. Maintain technology guidelines, operating procedures and support documentation. Attendance to Developmental training sessions provided by National Support Center is required Escalate or consult issues with 2nd level support and management when solution is unclear. Proactively maintain communications with callers through analysis and resolution process particularly in difficult customer situations, to keep them informed of status

Flexibility on daily and weekend schedule required to support 24x7 environment Ability to adhere to rotational shift schedule Mandatory Overtime required at peak times. Perform related duties as assigned or requested.

Job Requirements

Windows, Exchange, Microsoft, Remedy, Call Center, Ticketing
Country: USA, State: New Jersey, City: Montvale, Company: DISYS.