Condo / Homeowners Association Manager at Windsor

Job Description

Description

FirstService Residentialisthe largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units.

FirstService generates more than $2.3 billion in annual revenue and has more than 23,000 employees worldwide. More information is available atwww.firstserviceresidential.com.

FirstService Residentialis in search of an experienced, motivated Community Managerfor our client in West Windsor, NJ

A Home Owners Association Manager manages all aspects of community association and acts as an advisor to the Board of Directors, homeowners and vendors. The HOA Manager reviews and oversees all aspects of their managed communities, including preparing budgets; reviewing and reporting on financial statements; reviewing and processing vendor proposals, contracts, and invoices; processing community mailings; communicating with Board members and homeowners by telephone, mail and email in a prompt and courteous manner; performing site inspections; sending violation letters; and many other responsibilities. The Association Manager will be the main point of contact with the residential board and maintain communication with Board of Trustees and homeowners.

Duties and Responsibilities:

General:

• Assure that the policies, resolutions and other acts of the Board are carried out
• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Be available to be on-call to handle after-hours emergencies
• Prepare weekly and monthly corporate and regional reports, as required
• Follow all policies and procedures of FirstService Residential Management
• Such other duties and responsibilities as may reasonably be directed and required
• Provide leadership, guidance and support to other community managers

Fiscal:

• Provide input and assist the Board of Trustees with the preparation of the Associations annual budget
• Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping
• Attend regular meetings of the Finance Committee, if any, to review the Associations fiscal and financial status
• Coordinate receipt and review of invoices for services and ensure timely payment of bills
• Assist Association counsel on collection matters and monitor maintenance fee accounts

Physical:

• Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
• Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate.
• Negotiate Association contracts for routine services, subject to the Boards approval, and Association counsel as needed.
• Oversee work performed by association vendors and manage vendor relations
• Hire, supervise, train, schedule and evaluate other association staff
• Log work requests in FirstServiceConnect and generate work orders for maintenance staff and/or contractors

Governance / Administration:

• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings
• Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
• Assist Board in transferring control from the developer to the owners, if applicable
• Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
• Assist Association counsel on collection matters and monitor maintenance fee accounts
• Act as liaison for designated committees
• Conduct regular property inspections to ensure compliance with Association Rules and Regulations. Prepare and maintain log of violations in WentworthConnect
• Serve as liaison for ARC Committee, if appropriate
• Establish an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Review and be familiar with all policies of insurance to ensure adequate coverage

Community Relations / Communication:

• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Update and maintain community information in WentworthConnect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms
• Utilize WentworthConnects Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization
• Provide customer service assistance to homeowners as needed. Assist with homeowners calls and inquires and respond accordingly or direct to the appropriate party.
• Log all homeowner inquires in WentworthConnect Call Log
• Attend regular Membership meetings
• Conduct monthly new homeowner education meetings, where applicable
• Assist with preparation of newsletter, where applicable

Job Requirements

Requirements

Skill Requirements:

• Bachelors degree (B.A. or B.S.) in Business or related field from a four year college or university, or equivalent combination of education and experience.
• 5-7 years of business experience, preferably in property management, asset management, financial management.
• Proficient level of computer skills including Microsoft Office Word, Excel, PowerPoint, and use of graphics.
• Proven experience handling multiple projects simultaneously, and working in an environment, which requires flexibility, innovation, superb customer service skills, and organization
• Experience delivering effective presentations and training material to a variety of audiences
• Demonstrated and proven problem solving and decision making skills
• Excellent word processing,mathematicsand computer skills required
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent
• Excellent written and verbal communication skills.
• Broad-based leadership/management experience required

Country: USA, State: New Jersey, City: Windsor, Company: FirstService Residential.