VP of Process Technology Architecture, at Mount Laurel

SUMMARY

The VP, Process / Technology Architecture will be responsible for defining a vision and developing and executing a roadmap to completely redesign the way technology enables operations at PHH Mortgage. This individual will be a respected and senior contributor to the organization with a passion for the business, deep understanding of company operations, strong and broad relationships within the company and across the industry, strategic understanding of technology, and proven ability to deliver high-impact results.

As a leader in the Operational Excellence Team, the Process Technology Architect will work with the senior leaders in Operations, the Business Channels, the Originations and Servicing Operating Teams, the Consumer Advocacy Group, Lean Six Sigma and Vendor Management and to develop an integrated process and technology strategy for the business, which will support the business overall strategy. Key objectives will be to improve borrower experience, Client (financial advisors, private bankers, real estate professionals, etc) experience, and PHH personnel effectiveness and efficiency; reduce cost and cycle times; and increase stability while lowering maintenance costs.

This role is a once in a life time opportunity for the right technology leader to revolutionize the technology that enables the processes of an entire company and as a result dramatically improve business performance. It will require the combination of visionary insight, facilitative leadership, project management expertise, crystal clear communication, and courageous follow through.

Requirements
RESPONSIBILITIES A. Assess the current systems platform in mortgage originations and mortgage servicing operating units.

Baseline borrower and PHH user experience with respect to operating systems.

Identify current inventory of systems and assess their health (stability, maintainability, etc) and effectiveness (usability, speed, etc...).

Determine which components of the system are the most critical to creating a competitive advantage.

Determine in which ways borrowers and clients interface with the PHH operating system (via web sites, etc).

Baseine the borrower / Client user experience with respect to PHHs web presence. B. Work with Operations, Lean Six Sigma and the Consumer Advocacy Group to assess borrower, Client, Investor and Process performance needs.

Work with the VP of Consumer Advocacy to identify borrower and Client touch points, and determine what needs and expectations they have with respect to best in class performance.

Benchmark the customer facing technology and processes of PHHs top competitors.

Work seamlessly with the Lean Six Sigma team and Operations Leadership to understand the performance metrics and targets that will create a competitive advantage for PHH.

Work with Risk Management and Capital Markets to understand the needs of PHHs GSE and Client Investors with respect to process and technology.

Work with leadership to identify the process and technology barriers that currently prevent PHH achieving best in class operating performance.

Determine which components of PHHs technology are in most need of improvement to enable PHH to outperform the competition. C. Determine the current state of technology in the market place.

Work with the Vendor Management Team to determine what products are currently available from vendors with respect to Loan Originations Systems, Loan Servicing Systems, Document Engines, Imaging Software, etc

Determine the capability of each vendors solution in terms of off the shelf readiness, ability to serve multiple pipelines and products simultaneously, implementation time and risk, vendor track record with other customers, and ability to enable PHH to achieve its performance goals.

Prioritize above activities based on PHH process needs and current state of technology.

D. Understand the business / operating model and associated technology challenges

Work with the channel and operating leaders to understand the business model and operating processes and architectures.

Work with the Corporate Enterprise Architecture, Mortgage Technology and Operations Teams to understand the common and unique challenges that PHH Mortgages structure presents from an operating technology standpoint.

Work with the Vendor Management Team to determine the capabilities of technology vendor solutions and implementation teams to address these challenges. E. Define the future state vision for PHHs Fulfillment Operations Process Technology.

Work proactively with PHHs Operating and Technology leadership to define an achievable, near term future state vision where technology enables PHHs operating processes to exceed PHHs borrower, Client and Investor needs.

Maximize the use of off the shelf technology to minimize customization risks and complexity.

Determine possible future states of PHHs Originations process technology to dramatically increase borrower and Client I would recommend scores, greatly reduce cost, increase processor efficiency and through put, and reduce defects.

Determine potential future states of PHHs Servicing technology to increase performance while reducing PHHs exposure to single technology vendors. E. Develop and implement a roadmap to take PHH from its current to future state and manage PHHs technology CAPEX budget.

Develop and maintain a multigenerational plan to improve PHHs performance and link PHHs current state to its future state vision.

Prioritize improvement needs based on future state vision, process performance needs, CAPEX budget and execution risk.

Ensure all current and future technology CAPEX projects are aligned with future vision.

Work with Vendor Management team to vet and select the most capable technology vendors.

Identify the best balance between upgrading the current system piece meal and jumping straight to a new system immediately.

Work with leadership to determine how best to migrate the current Private Label Services Clients from their current technology and process to the future state process and technology.

Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework.

Ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).

QUALIFICATIONS

10+ years architecting/designing/implementing high-scale, high-performance, and distributed systems, with at least 3 years in an architectural design leadership role

History of delivering secure solutions requiring industry or governmental compliance in such industries as Healthcare or Financial Services

Residential Mortgage banking experience strongly preferred

Bachelors / MS degree in Engineering, Computer Science required or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.

Experience in large, cross functional technology implementations required, experience leading such projects strongly preferred

Experience leading large technology implementations in the Residential Mortgage industry a significant plus

Knowledge of computer system theories, principles, processes and practices, with a broad knowledge of new and evolving technologies and trends.

Excellent attention to detail with sound knowledge of project management, resource management, and life cycle management principles, methods, and practices including business case analysis and change management.

Working knowledge of industry standard enterprise architecture frameworks such as TOGAF or Zachman.

Strong ability to read, assimilate, evaluate, synthesize, simplify and disseminate highly technical information from disparate sources.

Good visualization and presentation skills to create visual models and experience using industry modeling tools and / or com mon sense power point slides as appropriate.

Strong presentation (verbal and written) skills. Proven ability to simplify and communicate complex technical concepts in a way that non-technical decision makers can quickly understand and act upon.

An adaptable team player with ability to collaborate, communicate and lead effectively across multiple functions in an often ambiguous and challenging environment.

High energy, positive attitude and commitment to mission. Comfortable stretching to achieve ambitious, business critical goals with aggressive timelines.

High confidence level and a strong desire to lead an effort to revolutionize the way an entire industry does business.

Comfortable working with very limited staff, able to motivate contributors across functions to deliver outstanding contributions on aggressive timelines.
Country: USA, State: New Jersey, City: Mount Laurel, Company: PHH Mortgage.