INSIDE SALES - CUSTOMER SERVICE REP - Fire Safety at Perth Amboy

INSIDE SALES - CUSTOMER SERVICE REPRESENTATIVE

FIRE SAFETY EQUIPMENT/ SOLUTIONS

OUR CLIENT, A MARKET LEADER IN THE SUPPLY AND DISTRIBUTION OF FIRE PROTECTION EQUIPMENT AND FIRE SAFETY DEVICES SEEKS A DYNAMIC INSIDE SALES & CUSTOMER SERVICE REPRESENTATIVE FOR ITS EXPANDING BUSINESS.

THE SELECTED CANDIDATE WILL BE RESPONSIBLE FOR GROWING ESTABLISHED COMMERCIAL ACCOUNTS BY SERVICING INQUIRIES AND CAPITALIZING ON EXISTING CLIENT RELATIONSHIPS TO PROMOTE A FULL RANGE OF FIRE SAFETY PRODUCTS AND SOLUTIONS.

SEEKING A RESULTS DRIVEN, DYNAMIC INDIVIDUAL WHO ENJOYS BUILDING CUSTOMER TRUST THROUGH TECHNICAL, CONSULTATIVE AND SOLUTION SELLING/ SUPPORT CAPACITIES.

KEY ROLE IN RELATIONSHIP BUILDING OF ESTABLISHED COMMERCIAL ACCOUNTS TO ORGANICALLY GROW THE BUSINESS. A MEMBER OF THE SALES TEAM WHO WILL CONTRIBUTE TO THE OVERALL COMMERCIAL DEVELOPMENT OF THE REGIONAL BUSINESS.

UNIQUE OPPORTUNITY TO WORK IN A TEAM ENVIRONMENT FOR A DYNAMIC AND GROWING ORGANIZATION. POSITION REPORTS TO COMMERCIAL MANAGEMENT. OFFERS A COMPETITIVE COMPENSATION PACKAGE BASED UPON EXPERIENCE. PACKAGE INCLUDES SALARY, DISCRETIONARY BONUS, AND COMPREHENSIVE BENEFITS.

RESPONSIBILITIES

• Responsible for servicing and gradually growing established commercial accounts
• Relationship Management / Account Management
• Inbound and outbound customer communications.
• Provide technical quotations to customers with subsequent follow up.
• Respond to requests for product information.
• Provide support to management, the outside sales group, and distribution points.
• Capture accurate and complete information in Customer Relationship Management system (CRM)
• Assist in scheduling and maintaining sales orders.
• Order Processing and Expediting.
• Customer Service with excellent follow up and follow through
• Report generation.
• Coordinate delivery of products to customers.
• Investigate and resolve customer complaints.
• Answer technical questions.
• Serve as the primary commercial interface between the customer and internal departments.
• Other functions as required.

 Requirements

• Sales, Marketing, Engineering, Industrial, or Technical degree preferred
• 3 + years of commercial experience in industrial / manufacturing inside sales and customer service, including order entry is preferred
• Enjoys Customer Service and Sales of technical products.
• Areas of preferred knowledge and experience include: Fire Suppression Systems, Fire Extinguishers & Chemicals, Smoke Detectors, Electronic Systems Protection, Fire Prevention Equipment, Gas Detectors, Alarm Monitoring Systems, Warning Detection Systems, Fire Alarm Systems, Electrical Safety Products & Connectors, Sprinkler Systems, Explosion Control Systems, Fire Hoses, Air Respirators, Breathing Security Systems, Access Systems, Combustible Atmosphere, Flammable Liquids / Atmospheres / Gases / Vapors, Instrumentation Products, Static Control Grounding Equipment, Electrical Conductivity, Auto Ignition Temperature, Explosive Atmospheres, Explosion Proofing, Electric Reliability, Industrial Reliability, Hazardous Materials, Arc-Flash, Flammability, Electrostatic Control & Dissipation, Sparks / Charge / Discharge, Wiring and Conductors, Industrial Motor Control Switchgear, and Power Systems.
• Goal oriented and self-motivated individual with positive interpersonal skills, effective at building and developing customer relationships.
• Able to successfully establish rapport with established accounts.
• Must be fast-paced, goal oriented individual who can provide outstanding service to new and established customers.
• Strong computer skills with proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, MS Outlook) - CRM / ERP system experience preferred.
• Customer Service / Customer Satisfaction oriented, with strong listening skills.
• Good organizational skills and problem solving abilities are necessary.
• Technical understanding to translate customer technical needs and match them to company product applications
• Able to compose quotations and generate correspondence to customers, end users, and reps that conforms to prescribed style and format.
• Efficient negotiation skills and proven ability to promote and grow sales with established accounts.
• Dynamic, goal and target oriented, high energy, positive attitude, achiever, with a driven personality.
• Must be self-driven / reliant, able to work independently and act on own initiative.
• Planning and Organizing - Must be detailed, organized, focused, and deliberate in approach, with good follow-through
• Strong consultative, solution selling, and influencing abilities
• Customer relationship building skills. Interpersonal sensitivity. Ability to interact positively and professionally with external and internal customers.
• Able to effectively present information to customers and respond to questions
• Must show depth in conversation and display sincere thought, concern and listening skills.
• Able to respond to common inquiries from customers, agencies, or members of the business community and be a strong problem solver.
• Excellent written and verbal communications in English is essential
• Good phone and interactive skills. Professional presence and demeanor

For immediate consideration, please forward confidential Word format resume to:
[Click Here to Email Your Resum] -Thank you!

Rice Professional Search

363 N. Sam Houston Pkwy East

Houston, Texas 77060

www.riceprosearch.com

Country: USA, State: New Jersey, City: Perth Amboy, Company: Rice Professional Search.