Customer Service Representative at Mountainside

Customer Service Representative

Designer Appliances

www.designerappliances.com

Designer Appliances is an online and retail company empowering homeowners to easily purchase quality high end appliances. We are a fast growing small business and cultivate creative talent to redefine the marketplace for the appliance industry.

Designer Appliances seeks a Customer Service Representative at its Corporate Headquarters in Mountainside, NJ.

We are looking for a hands-on Customer Service Representative

POSITION RESPONSIBILITIES

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Manage online business reputation by improving customer satisfaction rates.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Handle changes in policies or renewals.

REQUIREMENTS & QUALIFICATIONS

• Passion for customer service a must.
• Positive and confident attitude, quick study, and an energetic personality.
• Excellent written and verbal communication skills.
• Excellent computer skills.
• Demonstrated follow up skills and attention to detail.

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Country: USA, State: New Jersey, City: Mountainside, Company: Designer Appliances.