Help Desk Analyst at Piscataway

Position:Help Desk Analyst

Status: Full Time

Work Location: Piscataway, NJ

Work Hours: Shifts start at 7 AM, 10 AM, and 12 PM

Job Description: The KodiakHelp Desk Analyst provides front line support and works closely with clients to address their requests accurately and efficiently. Strong communication skills and a desire to provide excellent service as a representative of our company are important. The position may require limited time at customer locations to assist with new installations and deployments.

Duties and Responsibilities:

• Respond to user requests for assistance via phone and email
• Monitor LAN/WAN andserver process alerts
• Document request resolution progress using our proprietary Remedy Incident Tracking System
• Work with other members of the operations team to resolve client requests
• Interface with other service providers and outside vendors
• Provide prompt, courteous, and complete resolution of user requests

Required Skills:

• Strong fault isolation and troubleshooting skills
• Demonstrated ability and willingness to learn new skills and keep current with the latest software and technologies
• Strong knowledge of Microsoft desktop operating systems
• Familiarity with Microsoft Office application suite
• Solid interpersonal and communication skills
• Ability to manage and prioritize multiple projects simultaneously

Desired Skills/Experience:

• Familiarity with Windows Server
• Understanding the basics of high-speed Internet connectivity (DSL, T1, cable)
• MCSE/MCP
• CCNA

About Kodiak Systems:

Customized IT Solutions that Evolve with Your Company

As a leading Application Service Provider, Kodiak delivers advanced computer services to companies across the US. Kodiak handles all aspects of systems operations from installation and integration to administration, maintenance, and monitoring.

The foundation of the Kodiak hosting environment is Microsoft Windows 2003/2008 Server. Kodiak utilizes both Microsoft server products (SQL, ISA, ADS, MOM, Exchange, LCS, CRM, IIS, Virtual/Hyper-V) and third-party applications to meet the needs of our clients.

Kodiaks full-service approach to hosting includes management of connectivity (Cisco routers, VPNs, T1s, DSL, WLANs), full 24/7 helpdesk support, and custom software application development.

Kodiak provides a work environment unique in the technology field. Our tight-knit, supportive team works hard to ensure that all members receive the assistance needed to successfully perform the duties of their job. Our open-door policy allows all employees voices to be heard, and an individual can make a difference.

Knowledge adds value for both our clients and our company, so Kodiak offers certification assistance to members of our staff.

Dress is business casual.

Country: USA, State: New Jersey, City: Piscataway, Company: Kodiak Systems.