Senior Manager eCommerce Fraud at Union

Job Description

The Manager of eCommerce Fraud will develop and implement Loss Prevention programs by assessing and monitoring the companies risk to Global eCommerce fraud and theft; assist in developing and managing business growth plans in conjunction with the operations leadership in eCommerce; and providing expertise and information to company leaders, government and non-government officials related to eCommerce fraud and security risks.

Directs the development, execution, and communication of Global eCommerce strategies for Loss Prevention by maintaining current programs and developing forward looking programs and processes that meet or exceed governmental regulation requirements, international certification standards and internal policies and requirements; identifying and correcting process gaps; managing compliance initiatives; developing metrics to measure effectiveness; and managing cross functional partnerships (for example, Operations, Legal, Human Resources, IT, etc. related to fraud/security and business growth).

Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance.

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

5+ years of retail loss prevention experience and 4 + years of supervisory experience with an emphasis on e-commerce fraud preferred.

Strong analytical skills and problem solving skills

Ability to navigate in a fast paced, dynamic environment

Proficiency in MicroSoft office

Excellent interpersonal and customer service skills; must be able to manage multiple tasks simultaneously with the ability to appropriately prioritize tasks as needed, with a high level of personal accountability.

Job Requirements

 
Country: USA, State: New Jersey, City: Union, Company: Bed Bath and Beyond Inc..