Technical Manager at Hamilton

Job Description

Department: Information Services

Schedule: Full Time

Shift: Days

Hours: 8:00am - 5:00pm

Job Details: Position Responsibilities: The IS Technology Manager is responsible for the successful administration, management, security, operations and maintenance of IS systems. The manager will succeed by optimizing network and systems uptime, assisting with the direction of overall technology strategy, securing hardware and data, and contributing positively to open communications and collaboration within the institution. Responsible for the oversight, performance and strategic planning related to technology within the Information Services department. Ensures the staff performs the daily administration and support of technical operations.

Job Requirements

Technical

• Advanced experience in the following areas: Microsoft Desktop Operating Systems, MS Active Directory, Windows Server, SQL, Exchange Server, Microsoft Cluster Services, Cisco network products (routers, switches, firewalls, etc.)
• Experience in design, support and testing of Disaster Prevention, Recovery and Business Continuity plans is desired.
• Remain informed of changes to the HIPAA law and other medical standards as they pertain the technical operation and security of the RWJ data and environment
• Provide design assistance for deployments and upgrades of new and existing technologies
• Responsible for development of Enterprise Data Backup/Replication Plan with delegation of execution
• Responsible for overall System availability
• Development of server performance monitoring policies and procedures
• Responsible for Network availability, performance monitoring, policies and procedures
• 3+ years relevant experience in systems administration or consulting role
• 3+ years of professional experience in Microsoft/Cisco-based infrastructure
• 3+ years experience executing infrastructure projects as primary technical lead

General

• Strong ability to organize and manage multiple tasks utilizing effective time management skills with minimal supervision
• Works effectively with all levels of internal technology team, end-users and management as well as 3rd party partners and vendors
• Professional attitude, excellent interpersonal skills, excellent verbal and written communication skills, and strong customer service focus
• Excellent listening skills and ability to dissect problems quickly, proactively disseminating information to the team, and escalating when appropriate
• Ability to handle high-pressure situations in a calm and collected manner
• Demonstrate ability to effectively convey technical ideas, issues, and solutions to a non-technical audience.
• Willingness to provide occasional after-hours and weekend support for hardware/software upgrades or to meet other operational needs that cannot be accomplished during regular work hours
• Strong commitment to upholding RWJs high ethical standards
• Employs project management and Workout/Lean principles
• Utilizes performance improvement, quality improvement and efficiency techniques to maximize quality of work and meet annual safety/quality goals
• Consistently assesses customer needs when making decisions and attempts to anticipate customer needs to improve customer satisfaction Proactively monitors areas of responsibility to identify any potential compliance concerns

Management

• Manages the technical and other staff as required.
• Develop and maintain a process for after-hours alert notification, response, and remediation for technical, security and infrastructure issues
• Develop priority plan and manage upgrade process for technical components including desktops, servers, network, and security hardware and software
• Responsible for developing technical policies and procedures
• Lead the analysis of system failures quickly to minimize outages and interruptions and provide root cause analysis
• Holds self and team responsible for exemplifying the performance standards and meeting established commitments even under difficult circumstances
• Maintains effective communication channels with staff
• Provides honest performance feedback with staff; completes employee performance appraisals in a timely manner. Coaches and mentors staff.
• Provides growth opportunities for staff, and exposes high performers to development opportunities within the organization Holds regular status meetings with team
• Ensures that I.S. on call procedures are being adhered to and that I.S. on call are always available for resolving critical problems.
• Informs at all times, the I.S. Director of all critical support calls and problems.

Country: USA, State: New Jersey, City: Hamilton, Company: Robert Wood Johnson University Hospital Hamilton.