Customer Service Manager - $60,000 at Cranbury

Job Description

The Customer Service Manager is responsible for servicing the needs of customers and directing the activities of the Customer Service Representatives. Direct contact with all levels of the organization, especially the sales team, is essential in providing accurate and timely solutions to customers. Will also provide marketing and administrative support.ESSENTIAL DUTIES AND RESPONSIBILITIES Leads, trains and directs the activities of the Customer Service Department to provide friendly, timely, and accurate solutions are provided to the customer. Assigns tasks and coordinates the activities of the customer service representatives Provides basic technical and product information regarding customer inquires. Receive and process all orders contacting customers if clarification is necessary and providing order confirmations within 4 hours for standard products. Assist customer with order logistics, such as delivery dates, shipping logistics, expediting orders, initiating tracers, and claims Check availability of inventory to ensure prompt order acknowledgment and notify planning if inventory is not available. Cross reference competitive part numbers and descriptions. - Leads implementation of the Customer Portal system. Performs initial and secondary contract review on orders entered. Provides customer information of published prices on standard products. In support of sales team; process sample, literature, and technical service requests and provides critical information in a timely fashion. Coordinate and process customer complaints, returned material authorization requests with Quality and appropriate sales person including documenting in appropriate files. Provide support for tradeshows including paperwork, logistics, and travel. Maintain database of competitor information,pricing/product grid for standard products. Provide Management with information necessary to review, revise, and implement required procedures. Generate reports and sales analysis as requested. Tracks and resolves customer complaints due to customer service or pricing errors. Evaluates late orders and determines how to improve communications with customers and production. Provides administrative support to VP Sales and Marketing as needed Bilingual English / Spanish is a plusThis is a direct hire opportunity with one of our top clients located in the greater Princeton, NJ area.Salary is up to $60,000 depending on experience We are an equal employment opportunity employer.

Job Requirements

, , - Previous experience leading / supervising a dynamic customer service function in a manufacturing environment Complete knowledge of Epicor (Enterprise Resource Planning - ERP software and retail solutions) applicable to customer service is a plu
Country: USA, State: New Jersey, City: Cranbury, Company: AppleOne.

Store Manager - Store # 69 at Jersey

Job Description

Store Manager - Store # 69Want more than just a job? Join Forever 21s Retail Operations Team and showcase your fashion retailer skills while working with our exceptional retail staff!

Department Summary

Job Function:

Deliverables:

• Create and promote a friendly, professional environment with customers, supervisors, and co-workers.
• Maximize store volume in accordance with all store and company goals, policies, procedures, etc.
• Ensure customer service is being maintained throughout the business day
• Maintain an orderly system for planning, coordination, follow-through, and completion of tasks.
• Ability to understand priorities and the sense of urgency of the business, adjusting directions/scheduling when necessary to meet store needs and the demands of the business.
• Ensure the store maintains excellent visual presentation at all times, by presenting a fashion statement throughout the store.
• Ensure proper floor coverage and floor management to maximize store volume.
• Implement and follow all loss prevention procedures to minimize store shrinkage.

Job Requirements

Store Manager - Store # 69Knowledge, Skills, and Qualifications:

• Must have 2-5 years management experience.
• Excellent ability to train and motivate staff.
• Ability to: organize, multi-task and prioritize workload
• Friendly and courteous with positive attitude.
• Strong interpersonal skills
• Must be punctual.

At Forever 21, style isnt dictatedIts inspired. Forever 21 is the leading fashion retailer of the latest trends and the seasons hottest styles at cant-resist-prices. U.S. and international locations stay true to the fast-fashion destinations iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21.

Joining the Forever 21 family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everyone, everywhere. Were always on the lookout for talented individuals eager to thrive in our fast-paced, dynamic environment filled with vast opportunities for career growth and development. This is a place where your ideas become actualized, creativity is encouraged and the possibilities are endless. Be part of something epic. Be part of Forever 21. Apply today!


Country: USA, State: New Jersey, City: Jersey, Company: Forever 21.

ITSM Tools Administrator at Jersey

Job Description

Job Classification: Direct Hire Our client, a prestigious international bank in Jersey City, is looking to hire an Event Management Tools Administrator to join their team on a full time basis.This person will be heavily involved in the implementation and roll out of an enterprise Event Management Tool strategy. They will perform configurations and customizations of Event Management technology in support of a standard tool framework. They will work closely with the ITSM stakeholders in gathering requirements and assisting in the architecture of solutions for the integration of the Event Management solution within the ITSM tool framework. They will assist in the collection and reporting of tool performance metrics and will recommend applicable solutions.Candidates need to have experience implementing and configuring one or more leading Event Management tools. Candidates need to have experience with Manager of Manager implementations. Candidates need to have experience with End to End Visualization/Dashboard technologies. Certifications in an Event Management tool (IBM, HP, or BMC) is a big plus.This position is located in Jersey City. Our client is offering a competitive base salary, bonus, and a comprehensive benefits package that includes a pension. Join TEKsystems and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so well work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nations largest IT staffing firm, weve become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V

Job Requirements

• Event Management Tools (HP, IBM, or BMC), Manager of Manager implementation experience, End to End Visualization/Dashboard Technology, ITIL v3 Foundations

Country: USA, State: New Jersey, City: Jersey, Company: TEKsystems, Inc.

Maintenance Technician at Chatham

Job Description

Discover the difference. Discover Home.

That isnt just our companys tagline but the words we live by each and every day we go to work. Home Properties offers an opportunity to dream big, grow your career, make a difference, do the right thing and be rewarded.

Discover the Difference.

As a Maintenance Technician , you arent just fixing a leaky faucet or replacing a hot water tank. Its your customer service skills and attention to detail that ensures the residents satisfaction and the feeling of being at Home. We currently have an opportunity for a Maintenance Technician at Chatham Hill Apartments a 308 unit apartment community located in Chatham, NJ.

As a Maintenance Technician , you will:

• Effectively handle resident service requests and work orders, correcting the situation within 24 hours when possible
• Assess and repair issues including electrical, plumbing, A/C, HVAC, appliances, and interiors
• Ensure all make-ready repairs and services are completed correctly and on schedule
• Maintain accurate records regarding preventative maintenance, service requests, apartment make-ready status, work-in-progress, etc.
• Respond to on-call emergencies
• Stay current on all applicable building codes and safety standards

Qualifications

• At least 2 years experience as a Maintenance Technician, preferably in residential property management
• Must be able to perform plumbing, electrical and HVAC repairs, as well as carpentry and locksmithing, painting, dry-wall repair, and snow removal
• Must be available to handle on-call emergency services on an as-needed basis
• Must have personal, reliable transportation to get to work in order to respond to on-call emergencies
• CFC Universal certification is preferred

Discover Home.

Its no secret that for most of us, we spend more time at work than we do at home. This is the exact reason why we do our best every day to create a friendly environment where you can come to work hard and be a part of the Home Team.
Home Properties offers a wide range of benefits, sharing the costs with employees for some benefits, while it pays 100% of the cost for many others. Our comprehensive benefits package includes:

• Medical, Vision, Prescription, and Dental insurance, and other benefits that include Disability and Life Insurance
• Vacation Time & Holidays
• Paid Time Off
• Bonus Incentives
• Employee Stock Purchase Plan
• 401(k) with Employer Match
• Apartment Discount

Join the Home Team and work with an extraordinary company our employees are proud to call Home

Job Requirements

 
Country: USA, State: New Jersey, City: Chatham, Company: Home Properties.

Automotive Store Manager/Automotive Technician & Mechanic Mgr at Flemington

Job Description

The Automotive Retail Sales Manager is responsible for the overall operation of a fast paced automotive services retail store including, managing the P&L, sales, merchandising, customer service, recruiting/interviewing, business growth and managing employee development. Our Auto Center Managers must be entrepreneurial, energetic and knowledgeable about automotive technology and industry issues. Strong support, professional development and career advancement, it’s all here for our associates at STS.

Job Responsibilities

• Managing employee schedules and workload
• Manage customer service in our automotive branches, engaging in conversation with them about their automotive needs
• Ability to introduce new products and services to customers and willing to ask for referrals
• Managing the P&L by achieving  company sales and service goals
• Manage opening and daily close out procedures
• Be willing to participate in company training sessions
• Promote employee development growth by supporting training

Automotive Store Manager/Automotive Technician & Mechanic Mgr

Job Requirements

Our Automotive Center Managers come from a variety of different backgrounds. Success does not hinge on a precise work history. Below are some critical factors that are necessary to insure your success: 

 

• High School Diploma or (GED) a plus
• 1+ year of retail sales/service/automotive experience a plus
• Strong commitment to customer service and sales
• Excellent verbal/written communication, strong negotiation & sales skills and customer service focus
• Computer skills
• Highly disciplined, independent, entrepreneurial, confident, well organized self-starter
• Team oriented, sales skills, adaptable, coachable, dependable, with a strong work ethic
• Able to sit, stand and carry products and/or equipment of up to 70 lbs.
• Must pass a background check and drug screen
• Reliable transportation, current driver’s license
• Ability and willingness to engage in conversation with store customers about STS products and services

 

Benefits

 

• Competitive salary linked to performance
• Medical, Dental, Life, Disability Insurance
• Employee Stock Ownership Program (ESOP) at no cost!

• 401(k) Retirement Savings Plan
• Paid Holidays, Sick and Personal Days and Vacation Time

• Continuous Learning and Development programs
• Length of Service Awards
• ASE certification programs
• Opportunities for advancement
• Job stability with a stable company

What do STS employees have to say?

“At STS we have an Employee Stock Ownership Program where each employee personally shares in the equity of the company that they help build!

 “I love getting customers the products they need, saving them money and time."

 “It’s like owning your own franchise without the investment."

“STS is the best career choice I could have made."

 

 

STS Tire & Auto Centers - APPLY today!

Country: USA, State: New Jersey, City: Flemington, Company: STS Tire & Auto Centers.

Sr. Director, Ecommerce & Online Marketing - Wyndham Vacation Rentals North America at Parsippany

Job Description

The Sr. Director, E-commerce & Online Marketing is responsible for leadership and management of Wyndham Vacation Rentals North America (WVR NA) online strategy and channel development. This position reports to the Vice President, Consumer Marketing & Brand Strategy. This e-commerce professional will interface with all facets of the business and will be a key member of WVR NA leadership team, helping to ensure a great online experience for WVR NA owners and guest, driving meaningful engagement across all of WVR NAs online demand and sales channels, and growing conversion rate and profitability of wyndhamvacationrentals.com and other company websites.Responsibilities

• Leading WVR NAs online and ecommerce strategy, developing and executing a comprehensive strategic roadmap to achieve company goals.
• Responsible for overall direction and management of an e-commerce and online marketing team consisting of Associates that are managing direct to consumer ecommerce marketing in the areas of Search Engine Optimization, Paid Search, Social Media, mobile and email marketing and content development.
• Continuously innovate other areas of online opportunities to drive online financial and KPI objectives.
• Sponsor and prioritize initiatives and projects that evolve the customer experience, functionality, effectiveness, and profitability of WVR NAs various online properties including wyndhamvacationrentals.com.
• Fiscal responsibility for online financial and KPI objectives of e-commerce initiatives, in accordance with the strategic plan and budget.
• Serving as the primary liaison for the purposes of evolving and managing e-commerce standards and best practices for WVR NA.
• Understanding customer feedback, experience metrics, website usage patterns and industry competitive trends to improve and/or enhance WVR NAs websites.
• Maintaining brand standards and guidelines across all online marketing communications and ecommerce websites, including full creative and design responsibility for wyndhamvacationrentals.com. Ensure User Experience and design best practices.
• Prioritizing error resolution and small website enhancements to aid in online conversion and contact center call reduction.
• Integrating the websites and other e-commerce activities and teams of any acquired businesses into WVR NA
• Tracking and reporting ecommerce effectiveness, content effectiveness, online trends, usage, usefulness of functions / features, and the success of online marketing campaigns.
• Securing capital investment for the ecommerce strategic roadmap by producing relevant and accurate business cases. This involves presenting to members of the senior leadership team regularly.
• Responsibility for achieving online share, guest visit, and online transaction objectives.
• Working with Information Technology to prioritize error resolution and small website enhancements to aid in online conversion and contact center call reduction.
• Planning and collaborating with Information Technology regarding software and licensing requirements.
• Supporting IT in the contracting process for securing software licenses and services that support ecommerce efforts.

Job Requirements

Qualifications

• Minimum 7 years of ecommerce and online marketing experience in a sizeable brand or company.
• Minimum 5 years of experience in ecommerce and online marketing specifically in the hospitality or travel/transportation industry, and including extensive experience in email marketing, search, and SEO. Ability to demonstrate a successful track record in traffic and revenue growth.
• Minimum 3 years mobile commerce/marketing experience including both iOS and Android platforms.technologies and vendors commonly used in travel or hospitality ecommerce and online
• Extensive knowledge of marketing environments.
• Charismatic and energetic personality with the ability to offer flexible and resourceful solutions to problems and create cohesive teams both internally and externally with vendors and all parts of the organization.
• The ability to explain technical and/or e-commerce concepts to audiences within all levels of an organization
• Strong analytical, leadership and communications skills as demonstrated through his/her professional and educational background and achievements, as well as, organizational skills
• Four-year degree in Business, Marketing or Computer Science from a reputable college or university. MBA preferred.

Country: USA, State: New Jersey, City: Parsippany, Company: Wyndham Exchange & Rentals.

Executive Assistant at Jersey

Job Description

The Executive Assistant performs high-level administrative duties for the President & CEO. This position calls for flexibility, excellent interpersonal skills, project coordination experience and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.Duties and Responsibilities:Create a schedule of administrative tasks to be actioned on a monthly basis.Act as a gatekeeper and assist in managing business calendars.Monitor and action all e-mails and contact details.Prepare and source briefing materials in a timely manner for key meetings (internal and external).Prepare PowerPoint presentations for internal and external meetings.Gather information and create comprehensive reports in Microsoft Excel.Provide updates on day-to-day issues that arise.Preparation of board meetings, agendas and meeting summaries.Take and maintain meeting minutes.Manage and prepare expenses on a monthly basis.Coordinate regular meetings with direct reports of Executive Management team.Prepare, arrange and confirm meetings / hospitality events / evenings to customers/suppliers.Prepare, arrange and confirm itineraries for visiting KN staff as necessary.Handle travel arrangements (international and domestic).Undertake any ad-hoc duties that arise on a daily basis or provide support to other members of the Executive Management Team as necessary.Experience/Qualifications:A minimum of 5 years executive administrative experience in a professional, corporate setting.Detail-oriented, with a high degree of flexibility.Strong administrative and secretarial skills.Demonstrated organizational and problem solving skills.Excellent oral and written communication skills.Proven ability to work with discretion and confidentiality.Advanced skills in Microsoft Word, Excel, Outlook and PowerPoint.Proven ability to work independently and as part of a team.High-energy and prepared to work outside normal contracted hours.Languages: especially German, Spanish and/or Mandarin an advantage.Freight forwarding industry experience highly desirable.

Job Requirements

Please refer to the Job Description for the qualifications.
Country: USA, State: New Jersey, City: Jersey, Company: Kuehne + Nagel.